Shipping & Returns Policy
Last Updated: 12/09/2025
Customers enjoy free shipping, free returns, and responsive customer service.
These policies complement and incorporate by reference the Ma Conditions of Use.
SHIPPING
Shipping Speed
VIP Members
Receive free expedited shipping on all eligible orders.
Expedited Shipping*
1–3 business days delivery
Orders ship within 3 business days or less
Standard Shipping
3–5 business days delivery
Orders ship within 5 business days or less
*Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.
RETURNS
Return Timelines
Returns Within 60 Days
Items must be dropped off and scanned by the carrier within 60 days of purchase
Eligible for a refund to the original form of payment or store credit
Returns After 60 Days*
Eligible for store credit only, up to one year from the purchase date
Guest checkout orders are only eligible for returns within 60 days and refunds to the original form of payment
Return Policy Requirements
Merchandise must be returned within 60 days in new condition
Items must be unworn, unused, unaltered, and unwashed
All original packaging, tags, seals, and security tags must be intact
Footwear must be returned with the original shoe box, undamaged and without shipping labels or tape
Final Sale items are not eligible for return
How to Initiate a Return
What: Start a return
Where: Your account → Order History
Why: Initiates eligibility review and refund processing
Log into your account and access Order History within 60 days of delivery
Select your refund option:
Store credit or original form of payment
Guest checkout orders are limited to original payment refunds
Repack items in original packaging (no labels or tape on product packaging)
Choose a UPS return option (QR code or printable label)
Drop the return package at a UPS location
How to Track Your Return
What: Track return status
Where: Account → Order History
Why: Confirms receipt and refund progress
Refund Processing Timeline
Fast Refunds
For eligible orders, refunds are issued once the return is scanned by the carrier
Processing Times
Store credit: up to 24 hours
Banks & credit cards: up to 10 business days
Afterpay: up to 20 business days
PayPal: up to 30 business days
Some refunds may take up to 30 days, depending on the payment provider.
Additional Refund Terms
Guest checkout refunds are issued only to the original form of payment
Refunds will not exceed the amount paid at the time of purchase
If refunded items are not received:
A reminder email is sent after 30 days
After 45 days, the item value may be charged back to the original payment method